Collections Agent

Responsibilities:

Late Charges Communication:

Draft and send timely notifications to residential properties regarding upcoming late charges.
Communicate clear verbiage to tenants about the consequences of late payments, including potential late fees and eviction notices.
3-Day Notices:

On the morning of the 6th, compile and report all 3-day notices for delinquent payments.
Coordinate the timely emailing of 3-day notices to relevant tenants.
Late Fee and 3-Day Notice Communication:

Create and send appropriate verbiage to residential properties regarding late fees and impending 3-day notices for non-payment.
Mini Storage Tenant Notifications:

Send notifications to Mini Storage tenants about upcoming due dates to ensure timely payments.
Communicate verbiage regarding late fees and potential lockouts for non-compliance.
Eviction List:

Compile and distribute a list of potential eviction cases on the morning of the 10th.
Ensure accurate and organized documentation of eviction-related information.
Lockout Communication for Mini Storage:

Draft and deliver clear communication to Mini Storage tenants about late fees and potential lockout situations.
Cut-Offs and Reconnection:

Handle cut-offs of services for non-compliant tenants on Monday mornings.
Manage reconnection procedures and associated fees for tenants after compliance.
Collection Reports:

Generate collection reports on a daily basis from Monday to Friday.
Maintain accurate records of collections and update relevant systems.
Move Out Audit:

Conduct thorough audits of move-outs to ensure correct handling of deposits and any outstanding dues.
Weekly Tenant Communication:

Regularly send out communications to all weekly tenants with necessary information, reminders, and updates.
Bulk Charges and Electricity Add Backs:

Implement bulk charges for weekly tenants as required.
Handle electricity add-backs when applicable.
Collection Communication - Monthly and Weekly:

Create and distribute collection-related verbiage for tenants with both monthly and weekly payment schedules.
Post-Move Out Collection Calls:

Initiate collection calls for outstanding payments from former tenants after they've moved out.
Daily Reporting:

Generate and review daily reports, ensuring accuracy and completeness of financial data.
Qualifications:

Strong communication skills, both written and verbal.
Detail-oriented with excellent organizational abilities.
Proficient in using relevant software and tools for record-keeping and communication.
Understanding of property management procedures, including eviction processes.
Ability to work independently and manage multiple tasks concurrently.
Familiarity with financial terminology and procedures related to late fees, deposits, and collections.