Project & Process Management Specialist

As we grow, we recognize the need to streamline our internal processes to maintain and enhance our efficiency and client satisfaction. We are looking for a Systems and Process Improvement Specialist to help us optimize our backend operations.
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Job Description:
In this role, you will be instrumental in enhancing our organizational effectiveness.
Ideally, you will have had experience working with agencies in the past & be able to offer some advice on potential platforms/softwares that we could implement.
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Your responsibilities will include:
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• Systematization and Process Improvement: Analyze and improve existing workflows, focusing on project management and client communication. You will be responsible for identifying bottlenecks and implementing solutions to optimize productivity.
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•. SOP Development: Develop and document Standard Operating Procedures, particularly for client onboarding. This involves understanding our current practices, streamlining them, and creating clear, easy-to-follow SOPs.
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•. CRM and Sales Funnel Management: Set up and optimize our CRM system to streamline client outreach and acquisition processes. Your expertise will be key in building an efficient sales funnel that nurtures leads and supports business growth.
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Ideal Candidate:

• Proven experience in systematization, process improvement, and CRM management.
•. Experience in developing and implementing SOPs.
•. Knowledgeable in CRM systems and sales funnel strategies.
•. Excellent organizational and communication skills.
•. Detail-oriented with a focus on quality and accuracy.
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