Virtual Assistant – Ecommerce

We are an e-commerce Home Décor retail brand that simplifies the home decorating process and brings warmth and serenity into customers’ homes. We are looking for a self-starter with an entrepreneurial spirit to join a fast-growing e-commerce brand. This is an exciting opportunity to help manage critical operational functions, engage with customers and have a true impact on the growth and success of an e-commerce business.

As a Virtual Assistant you will be responsible for variety of Marketing & Operations tasks for our e-commerce brand. The ideal candidate is proactive, extremely detail-oriented, customer-minded and a great communicator with an entrepreneurial spirit. A successful candidate will be able to take ownership of managing their tasks, communicating efficiently, excellent time management and be proactive in helping manage the business needs.

This role is a remote, full-time position with operational hours in the Los Angeles (PST) timezone.

Key Responsibilities:
• Inventory Management
• Influencer Management including order creation, updating Google Sheets, setting up discount codes, etc.
• Entering Advanced Shipping Notices (ASN's) into our Warehouse Management system
• Drop-shipping order fulfillment
• Managing and organizing IG DMs
• Liaising with other team members to coordinate roles & responsibilities
• Social Media Engagement
• Collecting reviews/testimonials
• Writing product descriptions
• Writing blogs
• Assisting with Customer Service
• Social media management
• Managing order fulfillment
• Creating and Managing SOPs
• Develop and maintain a vast knowledge of products and offerings.
• Assist with various other operational duties, as needed.

Minimum Qualifications:
• 3+ years as a Virtual Assistant; E-commerce industry strongly preferred
• Excellent communication, interpersonal and organizational skills
• Excellent time management skills
• Ability to manage a wide variety of tasks
• Strong customer service orientation with demonstrated commitment to creating positive customer interactions and experiences
• Detail-oriented, including ability to deliver thorough, accurate information to customers and closely follow Standard Operating Procedures
• Desire for continuous learning and development within a team environment
• Must thrive in a fast-paced environment and demonstrate an interest in Home Décor

Preferred Qualifications:
• Experience with Shopify
• Creative thinking / Open-mindedness - Ability to try alternative approaches to achieve a goal
• Willingness to assist with a variety of core business tasks, learn at a fast pace and desire to grow with the organization
• Knowledge of Interior Design a plus

*Please note this is a full time position and we will not consider any candidates with any other jobs (including part time).

Please include the following along with your application
1.) Resume
2.) Internet speed test results: (Speedtest.net)
3.) Your DISC results (DISC tests can be found free)
4.) Please include the word "platinum" in the title of your application to be considered.

Please also answer the following questions:
1.) How many years of VA Experience do you have?
2.) How many years of E-commerce experience do you have?
3.) How many years of Shopify experience do you have?