Customer Support Rep and Operations Coordinator (E-commerce Coffee Company) *Long Term / Fully Remote / Starts now

Are you ready to start an interesting role with many potential opportunities for learning, education, and growth?
Then keep reading, we want to work with you!
WHY YOU’LL WANT THIS POSITION:
Compensation and stability
• Great salary and compensation increases after training when you meet performance goals
• Long term, stable position. Role starts as part time with opportunity to transition to a full time position if it’s a mutual fit and you meet performance goals
Incredible company culture
• Small, close team with collaborative, friendly and open culture.
• We believe the biggest asset of a company is people. We make it a focus to help every teamber reach their full potential by investing in their learning, growth, skills, and education. When we grow as individuals, we succeed as a team.
• Not a fan of office politics or drama? We’re on the same page. Instead of wasting time with that, we focus on solving problems and reaching goals
• 100% remote, enjoy the comfort and flexibility of working from home
Progression and long-term growth
• Increased responsibility and compensation as we grow
• Feel empowered, make decisions, have an impact
• Grow with the company. Have the chance to develop into our next Manager or Director.
• Live up to your potential.
• Exciting, fast growing company.
ABOUT US:
Inspired Lifestyle - we’re a young, ambitious, and small (but growing!) company that’s making a massive impact in ecommerce.
Founded in Toronto, Canada, since 2015 we’ve been obsessed with building awesome products and brands that people love. We have 2 main brands within our company: 1) an international award-winning coffee products brand (/icosabrewhouse / ), and 2) an education program helping grow businesses that are making a difference in the world!
Our most recent innovative products became the world’s most successful launches in their categories. We have shipped more than 200,000 orders worldwide and we’re expanding. We even do awesome campaigns like these!
Our culture is transparent; feel comfortable to ask if something isn’t clear and express your difference of opinion. Learning and growth is very important for our team (both personally and professionally). We work hard and we have fun.
WHO WE’RE LOOKING FOR:
We’re looking for a full-time superstar Customer Support and Operations Coordinator who will join our team to take over the day-to-day operations and make a huge impact.
Our culture is collaborative, friendly and open. We hire people who are smart, ambitious, and have a strong desire to learn and grow.
Sounds like you? If yes, this is an exciting long-term opportunity for you.
You will be reporting directly to the owners (we have 3 owners). We are growing and will hire more teambers so you have the potential to become a manager and maybe even director… if you are amazing.
As you grow, the position can grow with you, based on your skills and interests: Want to do social media? Awesome! Want to focus on email growth marketing? Fantastic! Want to learn copywriting? Amazing!
Whatever direction your passions and talents take you, we’ll offer you free training and courses so you really can live up to your full potential.
We’re not just looking for someone who can support our team, we’re looking for someone to lead.
Are you ready?
If you’d like to join us on our journey and grow together with us, we’re looking forward to meeting you.
YOUR ROLE ON THE TEAM:
As a Customer Support agent you will be on the front line with our customers, and lead all customer support related projects. Apart from that, you will also be acting as a General VA/ Operations coordinator to move the company forward.
Your day-to-day responsibilities will shift and grow and you’ll gradually be in charge of most daily operations. We’ll train you on everything. Example responsibilities:
• Customer service. You’ll be supporting customers through our Shopify, Amazon, other sales channels, as well as social media. All support tickets are chat and email based (no phone).
• Order management and logistics. Solve shipping and logistics issues.
• Platform management. You’ll learn to manage (and eventually be an expert with) Shopify, Amazon, Klaviyo, and any other platforms that we use.
• Research projects. Stay informed about the state of the industry, keeping an eye on competitors’ offerings and marketing efforts.
• Lead generation, building relationships and marketing initiatives with key influencers for collaboration to expand our audience reach
• Process mapping and documentation. Ensure we have detailed documents for our processes.
• Data analysis and reporting. Analyze various types of data, use excel spreadsheets, . You’ll develop approaches to gathering this data, understanding it, and visualizing it.
• Be a fun team player that contributes to our culture!
On average: order management/logistics, platform, and customer service will be 40-70% of your day and it can change over time.
ABOUT YOU / REQUIRED SKILLS OR EXPERIENCE:
When it comes to skills, we're all learning on the go. We don't expect you to know everything but you’ll have to be ready and willing to learn. In order to be successful at this role, you need to bring this to the table:
Must have experience:
• At least 2 years experience in a Customer Support role (email or chat)
• Ideally at least 1 experience working in an e-commerce business (Shopify, Amazon, etc…)
Must have skills:
• Fluent in English: written and verbal
• Proactive problem solver and detective - able to think through any problem, research solutions, and propose resolutions–you’ll actively follow up until the task is complete–not wait or stop after the first step.
• Super detail oriented and organized - Nothing slips past you. You’ll double check emails and review your tasks to make sure that everything is done correctly.
• Assertive and willing to speak up - you feel comfortable asking for help, bringing up concerns, and proposing new ideas. If you disagree, tell us and explain why.
• Comfortable with constructive criticism - If we notice that you can improve at something, we’ll talk to you about it. We’ll be respectful, but direct and quick. Do not apply if you’re not comfortable with constructive criticism.
Optional but big pluses:
• Experience with email marketing
• Experience managing social media accounts
• Experience with process mapping and process documentation
• Simple graphic design (Working knowledge of Canva or Adobe Creative Cloud software, such as InDesign, Photoshop and Illustrator)
PAY, WORKING HOURS, HOW TO APPLY
If this description seems like it’s too much or too intimidating for you, this position is probably not for you. However, if you’re still here reading and believe you are a good fit, we’d love to meet you.
The position will begin for a part time teamber (10-30 hours/week) who will grow with our company long term (opportunity to transition to a full time position if it’s a mutual fit). The estimated salary range for this contract position is $3-7/hour based on your skills and level of relevant experience. Full time monthly salary will be $based on your skills and level of relevant experience.
We understand you may have a busy schedule, so we’ve made our interview process extremely quick and efficient.
To apply, please follow the steps below:
1. Access the quick Initial Screening here:
2. Submit it and we’ll be in touch about next steps once we receive it.
The position is on a first come first review basis, so the sooner you complete the screenings, the more likely you'll get hired.
Good luck, and we hope to have someone awesome like you to join us!