Short Term Rental Operational Executive

We are Smooth Stays Ltd, a short term rental business providing serviced and fully equipped accommodation to all kinds of guests including contractors, corporates, relocating families and leisure. We operate in the North West of England and are a growing business.
We are currently looking for Short Term Rental VA to take our guests through their booking journey from initial enquiry, their stay through to checking-out and leaving a review.
The successful candidate will be responsible for performing various tasks related to the
management of our properties, managing the guest experience, and ensuring the highest
level of guest satisfaction. The ideal candidate should have experience in short-term
rental management, strong organisational skills, and excellent communication skills.
Responsibilities:
* Dealing with new booking enquiries from various platforms
* Negotiating bookings within parameters provided
* Assisting in scheduling maintenance and turnover cleans.
* Manage trades to provide maintenance and schedule deep cleans and carpet cleaning.
* Following up on cleans, maintenance, and inspections to ensure they are
completed on time and to a high standard
* Tracking progress with complaints/repairs and addressing any issues that arise during the guests stays
* Basic bookkeeping tasks including downloading expense invoices and creating guest invoices
* Dealing with difficult guests or clients and resolving complaints in a timely and professional Manner
* Social Media & Email Marketing
* Create monthly KPI reports
Requirements:
* Prioritising tasks when there are multiple demands on your time
* Staying organised and keeping track of multiple tasks and responsibilities
* Assisting in ensuring a high level of guest satisfaction and repeat bookings
* Experience in short-term rental management
* Strong organisational and communication skills - especially the ability to follow up with guests and the team on issues.
* Good communication skills in English
* Familiarity with Klevio, Xero & Dext would be an advantage.
* Strong problem-solving skills
* Ability to handle emergency situations in a professional manner
* Experienced working with AirBnb
Interested applicants, please send the following to:
1. Resume in PDF format with one valid government ID attached.
2. Internet Speed test Result dated June 2023, and onwards.
3. No less than TWO Professional Work References with name, your relationship with them, their email address, and their mobile number.
4. Photo of your home office with your computer and all backups clearly visible.
5. 1 Minute Introductory Video
6. Please complete the pre-interview questions
* Incomplete responses shall not be entertained. Applications not sent to the email provided above will also be rejected*
Good Luck and we look forward to hearing from you!