Reimbursement Case manager and FBA Auditing & Reimbursement

Responsibilities
• Evaluating and compiling supporting information for reimbursement claims
• Monitoring Amazon case logs and inventory management tools
• Problem-solving and customer support via email and phone
• Building and maintaining strong relationships with key customers
• Serving as a primary point of contact for assigned customers and managing their claims
• Identifying opportunities for improved system efficiency and automation (innovation)
• Assisting the Team Lead with daily tasks to ensure procedures are followed correctly and semi-automated processes are run in a timely manner
• Handling multiple reimbursement case types of differing complexity and chasing-down cases until resolution
• Training and support provided with all of the above
Requirements
• Able to research information to support reimbursement claims
• Ability to tenaciously pursue claims and advocate for the customer
• Keen to learn new concepts, innovate and evolve technical tasks and procedures
• Highly organized and detail-oriented
• Experience with Microsoft Office tools (Excel, Word), Google (Sheets, Docs, Chat), Slack or similar
• Flexibility to work variable work shifts when required (e.g. during peak periods)
• Excellent verbal and written communication skills
Nice To Have
• Amazon or similar marketplace exposure
• Customer service experience
• Familiarity with CRM systems and practices