Customer Support Lead Needed !!

Job Summary
Due to unprecedented growth, we are currently looking for a hardworking, reliable and friendly individual to join our existing team. You will be working for a UK Business that has several services. The Customer Support Lead role is supporting the Logistics Service area. You need to be able to delight our Customers and go the extra mile to support and help when needed. The Logistics service offers their customers the best courier solutions for their company, with an online multi-carrier platform that allows them to make the best choice between service, transport time and price to suit the needs of their business. Full training will be provided.
Successful applicants will be given a paid trial period to see if you will be a good fit for the position. If you are looking for full time job with long term job prospects we are the place for you. 13-month Bonus is rare, and we offer this as one of the many incentives!!
Main Responsibilities:
• Manage inbound calls from Logistics enquiries.
• To liaise between Business and the Customer with any queries or operational requirements
• Customer Email management
• Knowledge base tool update and management
• Support the Business in administration tasks such as: Tracking Parcels, Customer Credit checks, invoice checks, Customer Quotations, Freight/Parcel Booking on Portal & Customer Account set up.
• Make outbound call to Customers to perform Logistics platform training
• Ensure that data is entered consistently, accurately into support trackers, admin portals and support ticketing system.
• Review / audit processes and update Standard Operation Procedure and Guidance Documents. Create knowledge database for Customers Frequently Answered Questions.
• To carry out any other tasks deemed necessary and reasonable by the Company and able to work flexible working hours when necessary including cover for absence?
Key Skills and Experience:
• Fluent in English speaking and writing is a must
• Performance and resilience are an absolute must.
• Strong problem-solving skills
• Strong and effective communicator with an excellent telephone manner
• Demonstrate good attention to detail and organizational skills
• Ability to be proactive with a positive, flexible and enthusiastic attitude
• Extremely organized, and self-starter.
• A good team player, with the ability to work and be motivated independently
• Microsoft Office or Google’s office suit (docs, sheets, notes etc)
Required Experience
• Proven Customer or Business Support experience
• Familiar with international couriers like DHL, UPS, TNT, Fedex is a bonus.
Remote Working Conditions:
• Good Reliable Internet is a must
• A quiet area to conduct calls a must
• Reliable good power - or have generator
• Laptop or PC.
• Functional headset with microphone