100% Remote eCommerce Customer Support (Zendesk, Gorgias, Shopify)

Are you passionate about delivering top-notch customer experiences and assisting with online shopping needs? We are thrilled to present an exciting opportunity to join our team as an E-commerce Customer Support Agent at our fast-growing e-commerce brand!
Compensation:
- $4USD/hr for Voice role
- $3USD/hr for Non-Voice role
Why Join Us?
- Performance and Holiday Bonuses
- Paid Time Off
- Health and Dental Benefits
- Fully Remote Position with Long-term Growth Opportunities
Responsibilities:
- Handle customer inquiries through email, live chat, phone, and social media promptly and professionally
- Resolve issues related to orders, shipping, product information, and returns
- Collaborate with cross-functional teams to ensure customer satisfaction and provide insights on customer concerns
- Contribute innovative ideas to enhance our business and improve the overall customer service experience
Qualifications:
- 1 year of customer service experience (E-commerce experience is a PLUS!)
- Strong written and verbal communication skills
- Exceptional problem-solving and time-management abilities
- Proficiency in communication tools like Zoom, phone, Slack, and email
- Familiarity with customer service helpdesk software is a bonus but not mandatory
Technical Requirements:
- Internet Speed:
Minimum 15 Mbps
- For Windows:
Windows® 10 (64-bit)
Intel® Core™ i5, i7, or i9, or AMD Athlon 64® processor
8 GB of RAM or more
- For Mac:
Multicore Intel processor with 64-bit support
Apple M1 Chip or higher
macOS® 10.15 (Catalina®) or higher
8 GB of RAM or more
How To Apply: