Online Sales Virtual Assistant

Job Description:
We are seeking a dynamic and customer-oriented Online Sales Virtual Assistant to join our team. In this role, you will be the frontline of our online sales operations, engaging with customers through various digital platforms. Your primary responsibility will be to provide exceptional customer service and drive sales through effective communication and product knowledge.
Qualifications:
- Outstanding English communication and interpersonal skills.
- Familiarity with digital communication platforms and e-commerce systems.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work independently and manage multiple tasks efficiently.
Key Responsibilities:
Customer Interaction: Proactively engage with customers via chat and other online communication channels to understand their needs and guide them through our products or services.
Sales Enhancement: Use persuasive communication skills to promote and sell products or services, emphasizing features and benefits relevant to the customer.
Product Knowledge: Maintain up-to-date knowledge of our product range to provide accurate information and recommendations to customers.
Problem-Solving: Address customer inquiries, resolve issues, and provide solutions promptly, ensuring a high level of customer satisfaction.
Feedback Collection: Gather customer feedback and insights to aid in improving the online shopping experience and adjusting sales strategies.
Order Processing: Assist in processing customer orders, ensuring accuracy and timely fulfillment.
Team Collaboration: Work closely with other team members and departments to optimize sales processes and contribute to team targets.