HR Operations Specialist

This is a remote position.
We’re Level, a fast-moving and fast-growing US-based company connecting work-from-home Filipinos (Virtual Assistants) with our clients located in the US. In the past few years, our company has seen rapid and exponential growth, even through the pandemic. We attribute this growth to how we focus on employee satisfaction as our priority, which in turn leads to satisfied clients. We value being dependable, relational, humble, and just. Our core team is close-knit and dedicated to our mission. We set big goals, both personally and professionally, and hold each other accountable to achieve them.
We take pride in fostering a unique and vibrant work environment that truly sets us apart. Despite being a compact small team, we've cultivated a close-knit and supportive community where everyone's contributions are not just recognized but celebrated.
Join our team as the Operations Assistant. We're on the lookout for a detail-oriented professional to take charge of various responsibilities involving payroll, HMO management, billing, and more. If you have a knack for handling these tasks with precision and ensuring everything runs like clockwork, we want to hear from you!
Job Description:
* Responsible for all tickets in Zoho Desk involving Payroll/HMO/Billing Management
- Complete all tickets within our established timeframes
- Complete all steps to process requests according to our SOPs
- Bonus Processing
- Raise Processing
- HMO
- Billing
- Correction Requests
- Overtime Processing
* Clockit Management
- Review/Approve on Correction Requests from VAs
- Review/Approve Leave Requests from VAs
- Identify and work with Clockit to fix any inconsistencies and issues with the system.
- Manage custom holidays requested by clients
- Mange custom (additional) PTO additions requested by clients
* Provide ICC as requested
* HMO Management
- Review/Request documents for eligible VAs and submit by deadline
- Provide correspondence regarding the process
- Process additional paid dependent requests
- Manage and request mail out of HMO cards
* Email Raise information to clients
- Complete raise implementation after approval
* Pre-process Payroll up to final approval by Jaffra
* Manage monthly client billing
- Billing Audit end of prior month
- Daily follow up on any outstanding billing for quick resolution/follow standard process for addition of fees.
* Monitor Direct Hire Spreadsheet
* Manage Veem communication and timelines
* Give updates to the Support Supervisor regarding billing audit, payroll, and raise statuses.
* Give updates to the Support Supervisor regarding any issues with role responsibilities and suggest plans for improvement.
Tools:
Zoho
Trello
Slack
Canva
Clock It
Google Workspace
Schedule:
Monday - Friday, 9 AM - 6 PM CST (Monday - Friday, 11 PM - 8 AM Philippine Time)
Requirements
- Proven work experience in operations management in a corporate or remote work setting
- Meticulous attention to detail
- Exceptional verbal and written communication skills
- Fluent in English
- Experience in client communication,
- Excellent organizational skills
- Absolute team player
- Ability to work independently
- Ability to work under high-pressure
- Collaborative mindset to provide regular updates to the Support Supervisor and work collectively towards improvement plans
Benefits
Salary: $1000/month
- Life Insurance worth Php100k
- Comprehensive Health Coverage for you and your dependent - not just an allowance! Plus option to have additional -dependents at cost
- Depending on skills, desire, and performance, the right candidate will grow with the company
- 10 paid company holidays off annually
- Unlimited personal paid time off
- Guaranteed pay on time, every time (3% higher exchange rates than most payment systems - we take care of transaction fees so you don't have to!)
If you're looking for more than just a job – a place where you can thrive, forge lasting connections, and enjoy the journey – Level is the place to be. Join our close-knit team, where we work hard and have fun. We look forward to welcoming you!