IT Support Staff For MSP

We are a local MSP company in Canada and we are seeking a dedicated and knowledgeable remote IT support professional to join our team. The staff will play a critical role in providing computer and network-related support to our clients. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and exceptional customer service abilities in English.
Working Hours will be from 9AM EST to 5PM EST.
Key Responsibilities:
Provide technical support to clients by troubleshooting and resolving hardware and software issues.
Install, configure, and maintain computer systems, peripherals, and software applications.
Diagnose and resolve network connectivity issues.
Collaborate with team members and clients to ensure efficient IT operations.
Document and maintain accurate records of IT support requests and resolutions.
Perform system backups and data recovery procedures.
Perform setup and maintenance of IT infrastructure.
Qualifications:
At least 3 years of experience with dealing with networks and computers troubleshooting
Advanced network administration and server troubleshooting
Network certification or MCSE a plus
Bachelor's degree in IT, Computer Science, or a related field preferred.
Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) is a plus.
Strong knowledge of Windows, Azure and Microsoft 365 operating systems.
Experience with Antivirus and Data Backups
Proficiency in troubleshooting hardware and software issues.
Excellent communication and interpersonal skills. No accent with English.
Customer-focused attitude with a commitment to delivering high-quality support.
References to prove employment experience will be required