Data & Operations Analyst

We are looking for a Technical Operations & Data Analyst to add to our growing operations team for our senior Communications & Engagement solution. The job will involve supporting the Customer Operations team in supporting enterprise clients from a technical perspective, doing data analysis, data updates and build out tools and automations to streamline order to be considered, please complete this candidate questionnaire: forms.gle/PEDRL5Tm99vUruAF8

Job Description:

* Work with Customer teams to set up Enterprise customers from the back-end (database and Twilio communications platform)
* Work with Customer and Operations teams to do data analysis on platform and user data. Conduct data cleanup and data maintenance in database.
* Help create reports in Google Data Studio for the various data analysis being done.
* Troubleshoot technical customer issues by looking at data, and providing recommendations on fixing the issues.
* Soundly execute the steps associated with existing processes and/or controls to ensure that Enterprise customer accounts is functioning correctly.
* Review data consumed from various feeds to reconcile, research, and address reporting requirements
* Support management and/or members in the creation of new processes and/or tools to streamline manual technical operations tasks
* Assist with development of new methods and streamline existing processes for collecting, storing, validation and visualizing data
* Professionally and consistently communicate with internal clients, actively participate in meetings and provide concise updates and recommendations to management
* Adaptable, flexible and thrive in a changing, dynamic environment, managing multiple tasks at a given time.

Skill Requirements:

* Bachelor's degree or equivalent qualification.
* At least 4 years working in an technical operations capacity
* Experience supporting with Customer Success & Product teams
* At least 2 years of experience in database programming & concepts, including database development lifecycle.
* Core experience as a SQL database developer related role (Oracle, MySQL, PostgreSQL— preferred, Microsoft excel)
* Good debugging skills and can efficiently write database code
* Excellent English communication skills, both written and verbal
* Should be proactive and have the intellect to explore and come up with solutions to complex technical issues.
* Familiarity with common stacks
* Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
* Some Experience developing on Cloud platforms like AWS and Google Cloud
* Willingness to work overlap with India and US timezones