Technical Support Operative Role

Our Support Department does operate on a 24/7 schedule, 365 days a year. We are looking to fill multiple shiftsschedules. You must be flexible in-terms of time, 40 hours is expected a week, paid overtime is allowed when authorised.
What You’ll Do?
Connect with customers via phone, email, ticket support and chat to provide a personalized help desk experience without scripts.
Walk customers through set up of gameservers, services, email, cPanel, and FTP clients, vps, dedicated servers and other webhosting.
Continually build your technical skill set to advance your career
Provide customer feedback to leaders to improve products, service, and customer satisfaction
Assist with Marketing where needed
Help Other Agents with Customer Service/Sales tickets/live chat etc
What You’ll Get:
Competitive pay rate.
Bonuses based on customer feedback “Kudos”.
Opportunity for overtime.
Opportunities for advancement after 90 days.
Essential training in the technical support field.
Working from home, no commute required.
Ideal candidates MUST have the following:
Excellent English writingspeaking sk
Be technically minded.
Ability to troubleshoot technical issues
Have a good, preferably high-speed stable internet connection
Be able to work from home effectively
Be a self-motivated individual that can work well on their own or with a team.
Basic website and WordPress knowledge
Help Desk or Call Center Experience
Ideal candidates have:
Experience with video games
Experience with game-server configurationsetup
Experience with web-hosting
A passion for providing customers with a positive experience
Familiarity with Linux based systems (Ubuntu, CentOs, and RedHat to name a few)
Familiarity with Windows based systems (Windows Server 2016, 2019, 2022, Windows 10, to name a few)
A helpful and friendly attitude
A degree in an IT field.
CompTIAMicrosoftGoogle qualifications and certified
Diagnosis
Analytical thinking skillset would be useful to this role.
This is a full-time, long-term role and as such you will be contracted to us, Due to location-circumstances in that, we are both international and in Canada, this is a work from home role. Flexibility is preferable in terms of avaliablitytime as we operate 24/7 hours, 365 days a year. You must have the appropriate
equipmentinfrastructure e.g. good internet, a computer capable of running graphical applications (video games, Microsoft office etc).
Please note we run our own tests when it comes to select ( English language, background check, IQ etc)