Experience Specialist

Job Title: Experience Specialist

Nautical Staffing is looking for an Experience Specialist for our US-based client in the real estate industry.

RESPONSIBILITIES
? Greets residents and visitors in a professional and friendly manner
? Handles incoming calls and directing them to the appropriate party as needed
? Processes resident inquiries
? Provides information to inquiring renters regarding products and services
? Maintains a neat and organized reception area
? Answers resident questions and resolves resident complaints
? Identify resident needs and develop strategies for meeting those needs
? Monitor resident experience and make recommendations for improvement
? Develop feedback surveys and analyze to identify patterns and trends
? Track experience metrics and report results
? Performs other general office duties as needed

REQUIREMENTS
? Possess strong proficiency in Google Suite and Microsoft Office (including Excel) and Appfolio
? Display exceptional interpersonal and written communication abilities
? Utilize critical thinking, problem solving, and sound decision-making
? Effectively manage time and balance multiple tasks

Instructions:
1) Send a link to your updated CV (include it in the actual message)
2) Write 1 paragraph about your relevant experience
3) Use "Polaris - Experience Specialist" as your subject