Community Moderator

Role Title: Community Moderator
Purpose of Role:
As a community moderator, you'll play a pivotal role in fostering an engaged and thriving community ecosystem. Your primary responsibilities include monitoring and moderating all community interactions, ensuring adherence to guidelines, and promptly addressing inquiries through comments, direct messages, and tagged posts. Facilitating AppSumo promotions, announcements, and webinars within The Sauce will be part of your regular tasks.
Beyond moderation, you'll spearhead initiatives to boost engagement and community sentiment, brainstorming and executing innovative projects such as regular posts on new tool launches, webinars, networking opportunities, and courses. Additionally, your role extends to strategizing community growth tactics, including advertisement initiatives and implementing new community spaces based on member feedback.
Core Responsibilities:
Moderate community
Review all comments/posts where tagged and respond to questions.
Respond to all direct messages.
Review new posts and comments throughout the entire community to make sure people are adhering to community guidelines. Remove posts, comments, and users who violate guidelines.
Monitor flagged members and approve/deny their posts and comments.
Work with Support to flag any tool-related issues for the team. Post large-scale tool updates. Report specific customer complaints to Support so the team can further investigate.
Post promotions and announcements.
Review “Requests” and other posts where customers are providing feedback and pass it along to appropriate internal teams.
Work with members to host events and help them market the events.
Market partner webinars.
Post all event recordings in “Event Recordings.”
Generally engage with the community. Ask questions, reply to Introductions and Celebrations, etc.
Brainstorm and execute updates/projects to help increase customer engagement, improve community sentiment, and grow the community
Examples include:
Weekly posts about new tools launching
Monthly AMAs with members
Monthly partner webinars
Weekly coffee chats/networking opportunities for members
Monthly “processes” where we post transparently about various hot topics like reviews/questions
Create courses using the Circle courses function
Set up automation to engage with people who haven’t logged in in 30 days
Create a helpful tagging system
Create new community spaces based on member feedback
Host tool use-case/tutorial webinars with experts or beta-lings
New ways to advertise and gain new members
Add Extended Access snippets to deals
Also, work with BI to make an Extended Access revenue tracking spreadsheet
Tools Experience:
Helpscout
Appsumo Admin
Hubspot
Slack
Skills Experience:
Demonstrated experience in community management or customer support roles.
Proficiency in communication and interpersonal skills, and fluency in English.
Ability to enforce community guidelines tactfully and efficiently.
Strong organizational skills and attention to detail.
Experience with community engagement strategies and event coordination.
Familiarity with the Circle community platform is a plus.
Creative thinking and a proactive approach to community development.
Ability to work collaboratively with cross-functional teams.
Prior knowledge or interest in tech and software tools is beneficial.
Experience editing videos and using YouTube is also a plus.
Availability:
Part-Time (20 hrs/week, 80 hrs/month)
Target start date:
Feb 1, 2024
Schedule:
Work schedule: Monday to Friday; 11 am - 3 pm EST
To apply, kindly send/attach the shareable link to your CV and indicate your proficiency/experience using Helpscout on a scale of 1-5, with 5 being the highest. Failure to follow instructions will result in the disqualification of your application.
Good luck!