Customer Support

I own an online marketing business. My virtual team is small and closely knit but every position is critical and everyone's input is valued. Most importantly, our company culture is focused on growing fast, making more impact and helping more people . . .
Job Requirements:
See a VA job as a CAREER, not a temporary/transitional step.
Be available and comfortable to work at least some business hours in EST, Monday through Friday
Prior experience in Customer Service is REQUIRED
Have a fast and reliable internet connection
Laptop or desktop must be in good condition
Not having any serious health issues/not expecting children/having very small children/student/having any other sidelines (our company’s culture is fast-paced and demanding)
Your daily responsibilities include:
Promptly assisting existing and potential customers with exceptional product and service support via emails and DMs inside Social Media accounts.
Maintaining organization among incoming email inquiries
Serving as the "Community Manager" inside of our private >Facebook communities
Monitoring and enforcing the rules and guidelines of our private >Facebook communities
The ideal person we are looking for is:
Fluent in English
Demonstrates initiative and being proactive
Organized, structured, schedule, plan and system-oriented
Has great analytical and critical thinking skills
Awesome team player who enjoys working with other people
Excellent with numbers, analytics and business processes
Has high attention to details and ability to connect the dots
Hard-working and goal and results oriented
Efficient, gets things DONE!
Please follow instructions when sending your application. Do not apply if you don't have any experience. Applicants who don’t follow instructions will be automatically deleted.
Thank you!