IMPLEMENTATION SPECIALIST for US eCommerce Brands – HOMEBASED

About the role:
The Implementation Specialist will be the go-to person when it comes to the proper setup and implementation of our client's Customer Service Platforms to the best of its capabilities. The IS will be responsible for developing or improving the standards and best practices on varying customer service platforms, as well as implementing these standards and practices.
They will also serve as support to Onboarding Specialists on Customer Service Platform related queries.
Pay: $5 per hour
JOB RESPONSIBILITIES:
- Develop & implement customer service platform configuration.
- Determine areas of opportunity to improve the existing Implementation/Setup process to provide the best level of service to our clients.
- Develop tutorials or SOPs for setting up and utilizing customer service platforms.
- Audit existing client’s Customer Service Platform to determine opportunities for optimization.
- Jump on calls with clients to discuss status updates being made to their Customer Service Platform.
- Support Onboarding Specialists in setting up and configuring client’s customer service platforms.
- Collaborate with Team Leads to ensure successful reporting through the use of analytics extracted from Customer Service Platforms.
- Communicate regularly with the Onboarding Specialist, Customer Success Manager and Team Leads to share progress on the implementation updates on the client’s Customer Service Platform.
QUALIFICATIONS:
- 3+ years of Customer Service experience (Priority)
- Experienced in any of the following eCommerce tools/software: Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk, etc. (not required, but preferred!)
- IT or Computer Science background (not required, but is preferred)
- Exceptional understanding of formulas and formatting in Excel or Google Sheets
- Exceptional research skills.
- Strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal.
- Has excellent attention to detail
Internet Requirements:
- DSL, Cable, or Fiber internet connection is required - LAN connection required (20 Mbps minimum).
A backup internet connection is required (For backup internet, the required speed should be at least 15 Mbps).
Perks & Benefits
- Competitive Salary = 5$
- PTO
- Health Insurance + Dental Coverage
- Permanent and full-time #WorkFromHome Set-up
Why join us?
- We're one of the fastest-growing startups in the eCommerce ecosystem
- You will work alongside a team of winners who will inspire you daily
- Work with a collaborative team and environment
- Clear progression plan and career advancement
How To Apply:
2) Respond to the best of your ability and attach an updated resume and cover letter