Payroll Specialist (US Experience)

We are a US-based payroll and HR service provider looking for someone to assist with processing and support for our payroll clients.
We help companies nationwide to maintain compliance with employment laws through our suite of payroll and HR technology and services.
Our culture is all about fun, innovation, and excellence. We are growing quickly and looking for dynamic teammates to help us take it to the next level!
Ideal Candidate Will Possess:
-Payroll processing experience (ideally in a payroll service bureau environment)
-Experience working with HRIS systems
-Automated timekeeping admin experience
-Amazing attitude
-Experience working for a payroll service bureau
Responsibilities Include:
-Assisting with the implementation process of new clients: information gathering, setting up clients, enrolling employees and loading historical information in payroll platform
-Process and help clients with their payroll processing.
-Train new clients on how to use the payroll portal and HRIS/ timekeeping systems.
-Provide exceptional customer service while interacting with clients throughout the implementation process
-Manage workflow through the first payroll period to ensure all payroll transactions are processed accurately and timely, applying multi-tasking skills in a fast-paced environment
-Review and reconcile payrolls prior to transmission to client, validating confirmed reports
-Maintain a high rate of client retention through quality service and with excellent communication skills (by phone and email)
-Research and resolve client/system problems, offering solutions with timely responses; document special requests
-Establish and maintain a positive working relationship with clients, agencies and coworkers to promote a quality service image
-Provide back-up support to other payroll members as needed
-Collaborate with other members to resolve payroll-related concerns
-Perform other work-related duties as assigned
-Assisting in all other facets of the company as required