Guest Communications Specialist / Virtual Assistant (Short-Term Rental Business | Airbnb Experience Required)

Job Description Guest Communications Specialist / Virtual Assistant (Short-Term Rental Business | Airbnb Experience Required)
Delegate invites individuals with significant expertise in the Short-Term Rental industry, particularly Airbnb, and a deep understanding of various online travel agents and property management systems, to join our team. As a Guest Communications Specialist / Virtual Assistant, you will play a crucial role in ensuring our guests enjoy exceptional stays, embodying the mindset of a business owner.
Position: Guest Communications Specialist / Virtual Assistant
Sector: Short-Term Rental Business (Airbnb Experience Required)
Role Overview: In this role at Delegate, you will be essential in providing exceptional support and assistance to guests throughout their stay. Your skills in communication and customer service will contribute to a welcoming and positive atmosphere, reflecting our business owners' ethos. Utilizing property management tools efficiently and demonstrating excellent problem-solving skills, you will manage bookings and address guest concerns, ensuring smooth and enjoyable guest experiences.
Responsibilities:
• Engaging professionally and courteously with guests and members, reflecting the perspective of business owners.
• Elevating customer service to create exceptional guest experiences.
• Using property management tools (PMS, OTA, etc.) effectively for bookings, pricing, availability, and property details.
• Skillfully addressing guest concerns, transforming challenges into positive experiences.
• Collaborating with the team to foster a supportive and cohesive work environment.
• Managing multiple guest inquiries and tasks efficiently.
• Showing responsiveness to guest inquiries, extending availability beyond regular business hours.
• Adapting gracefully to unexpected situations and changing guest preferences.
• Using various software tools adeptly for task management and guest safety.
• Paying meticulous attention to property listings, highlighting Short-Term Rental expertise.
Skills Needed:
• Experience in the Short-Term Rental industry, focusing on guest services.
• Strong communication skills for effective interaction with guests and members.
• A commitment to exceptional customer service.
• Proficiency in property management tools.
• Problem-solving abilities and attention to detail.
• Organizational skills for managing multiple tasks and meeting deadlines.
• Collaboration skills for teamwork and mentorship.
• Adaptability for handling changing needs and situations.
• Technical proficiency in various software tools.
• Business Owner Mindset: Embodying the strategic thinking and ownership akin to a business owner.
• Forward Thinking Skills: Demonstrating proactive and innovative thinking in problem-solving and decision-making.
• Positive attitude and dedication to delivering excellent guest experiences.
How to Apply:
• Send an updated resume to emphasizing experience in the Short-Term Rental industry and guest services.
• Create a 3-minute video introduction, explaining why you are the ideal candidate for this role.
• Attach the video with your resume in the email application.
System Requirement:
• Work Area: Distraction-free with professional settings.
• Dual Monitors: For enhanced multitasking and efficiency.
• CPU: For PC - Intel Core i3 or AMD Ryzen 3; For Mac - Compatible Mac device.
• Operating System: For PC - Windows 10 or newer; For Mac - macOS Catalina or newer.
• RAM: Minimum 8 GB.
• Internet Speed: Minimum 15 Mbps download and upload.
• Headset: Noise-canceling microphone.
• Webcam: Functional for video conferencing.
• Internet Backup: Secondary internet connection.
• Power Backup: UPS or backup generator.
We look forward to your application and are excited about the prospect of you joining our team at Delegate as a Guest Communications Specialist / Virtual Assistant!