WORK ANYWHERE in PH! E-commerce Support Specialist

Join an established e-commerce brand as a dedicated Customer Service Representative. This role focuses on providing exceptional customer service through calls, emails, and live chat. We value customer satisfaction and seek a proactive team player with excellent English skills and a background in e-commerce.
Responsibilities:
- Handle daily 10-20 calls, emails, and live chat interactions.
- Ensure 100% customer satisfaction by addressing concerns and resolving issues.
- Collaborate with the team, adapting to different tasks in a dynamic environment.
- Utilize Microsoft Office tools for effective communication and documentation.
- Adapt to different schedules as required.
Qualifications:
- Previous experience in customer service, preferably in an e-commerce setting.
- Excellent English communication skills, both written and verbal.
- Comfortable handling inbound and outbound calls.
- Proactive and adaptable team player.
- Proficient in Microsoft Office applications.
Additional Information:
- Competitive hourly rate with potential for an increase after a trial period.
- Female candidates are preferred; applications from male candidates are also welcome.
- Thorough recruitment process includes candidate sourcing, interviews, and approval to ensure professionalism.