After-Hours Guest Relations Coordinator

We are seeking an individual to manage guest relations during our 'after hours' timeframe, from 11pm to 7am CST. This role requires the candidate to be 'on-call', ensuring prompt responses to any guest inquiries or emergencies, though typically there is less than one inquiry per night. A key responsibility includes facilitating a seamless transition of any outstanding matters to our day-time property management team each morning.

If you’re eager to take on new challenges and interested in establishing a long term partnership, this is the job for you.

As a Guest Relations Coordinator, your responsibilities will include:

Tenant & Guest Relations:
- Address and resolve any inquiries, complaints, or emergencies from tenants promptly.
- Facilitate immediate solutions for guest-related issues, ensuring their comfort and satisfaction.
- Coordinate with service providers when required.
- Be readily available 'on-call' to manage any emergency situations or urgent tenant inquiries.
- End of Shift Reporting:
- Compile a comprehensive 'end of shift' recap detailing all tenant interactions, issues addressed, and pending matters.
- Communicate effectively with the ‘day-time’ property manager to ensure a seamless transition, highlighting any urgent matters that require immediate attention.
- Maintain Tenant Records:
- Update tenant records with any new information or changes arising from after-hours interactions.
- Document any property-related incidents for review and necessary action.

Qualifications:
- Highly ethical
- Proven experience in property management and customer service.
- Excellent communication skills, both written and verbal.
- Ability to handle multiple tasks efficiently and prioritize based on urgency.
- Strong interpersonal skills, with a focus on guest satisfaction.
- Familiarity with digital communication tools and platforms.

What is required to be successful in this role?
- Must provide own device for training and development
- Minimum RAM: 8GB, 16GB recommended
- Laptop: 8th gen Core i5 or better/AMD Ryzen series
- Desktop: Ryzen 5 3000 series and above/10th gen Core i3 or higher Mac: 2017 Core i5 or higher/2016 Core i7 or higher (Core i3 not recommended)
- Must have suitable work-from-home space in Philippines
- 10 Mbps minimum internet connection
- Excellent English language skills (written and spoken)
- Willing to work full-time (40 hrs/week) during working hours (US-based; evening/night in Philippines)
- Experience with Google Suite and productivity/project management tools
- Experience with remote/virtual work preferred but not required
- Positive attitude and ability to take initiative.