Customer Service (Phone, Email. Chat)

The position below is an immediate position that we are looking to fulfill. We currently have 5 open immediate positions available.
Position: Customer Service Representative / Support
Work Hours / Schedule: Full-Time, Schedule is to be determined but will be Monday - Friday / EST Hours (around 9pm to 6am PHT).
Salary: 30,000PHP per month - please note that this is only a BASIC STARTING RATE and will increase after tenure and performance reviews.
Qualifications:
• MUST be fluent in verbal and written English, a neutral accent is preferred.
• MUST have at least 3+ years of previous customer service experience (inbound and outbound) as well as BPO experience. Additional Virtual Assistance experience is an advantage.
• Great communication skills through phone, email, and chat.
• With a quiet workspace (will be taking calls frequently with customers, team members, and participating in meetings to take notes.)
• Must be professional with an excellent and strong work ethic, tech-savvy, critical thinker, problem solver, can think outside the box, strong attention to detail, and able to take in constructive criticism.
• Must be willing to work in a fast-paced environment. This is not for those who prefer to lay back.
• Ability to prioritize multiple deadlines and tasks to be accomplished.
• Must have experience in administrative tasks such as email, Google Drive, Google Calendar, Data-Entry and spreadsheet data management, procuring status updates internally within the company and from various vendors, Customer Service (basic skills - inbound calls, outbound, customer retention, etc.), and Slack. Familiarity with ShipStation and Drupal would be advantageous, but not required and can be trained.
• Stable and Fast Internet connection as you will be taking calls frequently.
• Must have your own workspace set up, laptop or desktop of at least i3 or higher, ability to run basic working apps, multiple browser tabs, and having a secondary monitor is preferred but not required.
• Aspiring applicants should be independent and looking for a long-term opportunity.
Please note: This job post is intended for applicants who are comfortable working in an Agency. Selected applicants will be assigned immediately to a client.
IF INTERESTED, PLEASE SUBMIT THE FOLLOWING TO WITH SUBJECT LINE "CUSTOMER SERVICE REPRESENTATIVE - FIRST NAME LAST NAME":
• updated Resume,
• voice recording introducing you, your skillsets & experience particularly in Customer Service (both inbound and outbound/phone/chat experience), why you'd be the best candidate, your interests/hobbies/passions, and why we should hire you,
• Personality Test Results from /test/type-finder-personality-test-new (no need to pay, just provide a screenshot of your final test results at the end show shows ENFJ/INFJ/etc.)
• Typing test results from /
• Internet speed test results from speedtest.net
FAILURE TO FOLLOW INSTRUCTIONS WILL BE AUTOMATICALLY REJECTED/DENIED.