Project Manager/Coordinator

Role:
- Work closely with the Project Manager to prepare comprehensive action plans and deliver communicative and quality service to clients during the project term.
- Work with HR on establishing SOPs to ease team/departmental workflow and achieve individual or team/departmental goals.
- Comprehension of the entire workflow for each project/task to attain completion within the specific timeframe.
Responsibilities:
- Coordinate HR/teams/departments on Tasks, SOPs/Processes, workflow, and improvements (suggesting new implementation that will improve client/customer experiences and support team workflow).
- Liaise with clients to identify and define assignments, requirements, scope, and objectives making sure that the clients' needs are met as projects evolve.
- Engage in project management activities, resources, equipment, and information.
- Setting doable actions and setting timeframes.
- Monitor progress in projects and bulldoze any roadblocks to fully utilize the team on their day-to-day tasks.
- Develop a series of workflow steps or checklists for the team to execute to ensure that nothing gets overlooked and enable the team to keep up to date with the progress.
- Establish & maintain comprehensive project documentation, plans, and reports.
- Ensuring standards and requirements are met through conducting quality assurance tests and checking through all project work before submitting to the client or launching the projects/tasks.
- Deep comprehension of all of the company's products and offers.
- Reverting emails & inquiries promptly to ensure on-time acknowledgment/delivery/resolution.
- Tight Client relationship management by building rapport & updating clients on progress and every step of the way.
Requirements:
- Proven work experience as a Project Coordinator/Manager or similar role.
- Extensive experience in project management from conceptualization to delivery.
- Excellent Leadership and adaptive, problem-solver, and result-oriented.
- Good listening and communication skills.
- Strong client-facing and teamwork skills.
- Ability to interpret and prepare flowcharts, schedules, and step-by-step action plans.
- Solid ability in organizing, multitasking, and time management.
- Profound knowledge of risk management and quality assurance control.
- Good knowledge of Gmail, Google Documents, and Google Drive.
- Analytical mind with problem-solving aptitude.
- Excellent written and communication skills in English.
- Familiarity with customer experience and service procedures.
- Proficient with computer software like Gmail, MS Office, etc.
- Proficient with Project Management tools like Trello, Asana, etc.
- Proficient with CRMS and other work-related tools.