Customer Service Representative – E-commerce

Summary:
An established e-commerce brand, is seeking a dedicated Customer Service Representative to join their
team. This role involves providing exceptional customer service through various channels, including calls,
emails, and live chat. The company prioritizes customer satisfaction and is looking for a proactive team
player with excellent English skills and a background in e-commerce.
Responsibilities:
Handle 10-20 calls, emails, and live chat interactions daily.
Ensure 100% customer satisfaction by addressing concerns and resolving issues.
Collaborate with the team and wear different hats as needed in a dynamic environment.
Utilize Microsoft Office tools for effective communication and documentation.
Adapt to different schedules as required.
Qualifications:
Previous experience in customer service, preferably in an e-commerce setting.
Excellent English communication skills, both written and verbal.
Comfortable handling inbound and outbound calls.
Proactive and adaptable team player.
Proficient in Microsoft Office applications.
Additional Information:
? The position offers a competitive hourly rate, with the possibility of an increase after a trial
period.
? Female candidates are preferred, but applications from male candidates are also welcome.
? The recruitment process involves thorough candidate sourcing, interviewing, and approval to
ensure professionalism in customer service representatives.
If you are passionate about delivering exceptional customer experiences and thrive in a dynamic
e-commerce environment, we invite you to apply for this exciting opportunity with us.