Client Service Associate

We are a start-up company in Southern California helping businesses grow and outsource virtual employees.
Benefits:
• Competitive salary
• Strong support system
• Salary increases after a year of employment (depending on tenure, not performance)
• Health benefit ($30 month)
• No PC activity monitoring
• FREE training materials for upskilling
• Paid holiday leaves
• Paid sick leaves (Sick leave convertible to cash if perfect attendance)
• Paid planned leaves
• Allowance for SSS and Pag-ibig contributions ($20)
As a Client Service Associate, you will play a crucial role in handling customer requests, managing account records, and ensuring effective communication through various channels. The ideal candidate will possess excellent data management skills, soft skills for customer interactions, and a commitment to providing exceptional service.
Key Responsibilities:
• Process customer requests, update account records, and perform data entry tasks efficiently.
• Manage and prioritize requests and tasks by filtering and assigning them to the appropriate teams or individuals.
• Maintain and update the customer/client contact list to ensure accurate and up-to-date information.
• Utilize soft skills to handle customer inquiries and provide support through phone and email communication.
• Execute email campaigns, announcements, and broadcasting activities through various platforms.
• Collaborate with cross-functional teams to ensure seamless customer service operations.
• Ensure compliance with company policies and procedures in all customer interactions.
• Continuously seek opportunities for process improvement and customer service excellence.
• Ad hoc tasks from the client.
Required Skills & Qualifications:
• Bachelor's degree in a relevant field.
• Proven experience in customer service or a related role.
• Strong data management skills and attention to detail.
• Excellent soft skills for effective phone and email communication.
• Proficiency in using various platforms for email campaigns and broadcasting.
• Ability to handle multiple tasks and prioritize effectively.
• Exceptional organizational and time management skills.
• Undergo 3 days of paid training. If there's an urgency for the role, then the new hire must render an hour of paid OT before or after the shift for 3 weeks.
• Amenable to work Monday through Friday between 8 AM - 5 PM US Pacific Standard Time.
Preferred Qualifications:
• Experience with CRM software or customer service platforms.
• Knowledge of industry-related trends and best practices.
• Additional language proficiency for broader customer support.
IMPORTANT NOTE:
• The start date for this role will be on or before January 8, 2024, US PST.
How to apply:
Kindly fill out this form accurately: /careers/