Customer Service Representative – Bi-Lingual

The CSR is instrumental in providing an outstanding Customer Experience to our customers via phone. This is accomplished through performing operational duties that drive sales through product knowledge, computer functions and other related duties. CSR's represent the Jeffers brand to our customers. CSR's must be courteous, efficient and able to engage in selling techniques with customers so that their needs and expectations are met or exceeded. This position is essential to the environment that Jeffers represents.

We are looking for a bi-lingual Customer Service representative who is fluent in both English and Spanish.

Responsibilities:

Deliver excellent Customer Service and drive sales by providing unmatched service to meet the customer demands delivering friendly and prompt service.

Talks to customers over the phone to place orders and to resolve their questions or concerns.

Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor when necessary and appropriate. Strive for First Call Resolution with every call.

Use product knowledge, product information and available resources to educate customers and assist them in making product selections that are right for them.

Maintain professional and courteous relationships with customers, co-workers and management fostering a positive work environment and embrace diversity.

Collaborate with the team to understand, support and achieve established goals and objectives.

Operate our computer systems and execute customer transactions efficiently. Fully understand order functions to ensure total price, tax and shipping and handling charges are entered accurately.

Aid the management team in ensuring the catalog program is consistently promoted and customer information including email is captured and accurate.

Follow Loss Prevention standards as implemented by Jeffers.

Adhere to assigned work schedule, responsible to promptly clock in/out and approve weekly schedule. Adhere to personal appearance policy.

Follow management direction in completing other duties as required.