E-commerce Amazon Virtual Assistant

WE ARE HIRING!
Job Position: E-COMMERCE AMAZON VIRTUAL ASSISTANT
Work Arrangement: Permanent WORK FROM HOME
Work Schedule: Day shift, fixed weekends off
ABOUT THE JOB:
To effectively manage and optimize our Amazon, eBay, Shopify and other e-commerce accounts, ensuring consistent growth, improved seller metrics, and exceptional customer service.
Account Management
- Oversee and manage Amazon, Shopify, eBay, MyDeal, Catch and other e-commerce channels
- Manage back-end product database using Maropost (Formerly Neto) e-commerce platform
- Handle range management, including listing creation and regular updates.
- Ensure competitiveness in the marketplace by implementing strategies such as min-max pricing.
Sales and Customer Service
- Drive sales and handle customer inquiries and issues.
- Manage warranty processes, including issuing RAs and return labels.
- Review listings to identify and rectify any issues such as content errors or suppressed listings.
Content Optimization
- Enrich listing content for better visibility and conversions.
- Curate product content for marketplaces and websites, collaborating with suppliers and specific teams (e.g., working with Code M on iPhone 15 images for The Iconic).
- Address and correct any listing and content errors.
Graphic Design
- Resize images to fit platform requirements.
- Design and enhance graphics for listings and promotional materials.
Inventory Management
- Maintain optimal stock levels to prevent stockouts or overstocking.
- Manage FBA inventory, replenish stock as needed, and address any aging stock issues.
Pricing and Sales Strategy
- Update pricing regularly and execute sales promotions.
- Review product competitiveness and make recommendations
- Assist with price book maintenance
Strategic Planning
- Develop and implement strategies to boost conversions on marketplaces.
- Create and execute Amazon advertising plans.
- Identify and implement actions to enhance seller metrics on marketplaces.
Software Proficiency
- Familiarity with Klaviyo, including working on improvements like EDM design.
- Collaborate with suppliers and other teams using various tools and platforms.
QUALIFICATIONS:
- Minimum of 3-5 years managing Amazon and e-commerce accounts
- Strong proficiency in range management, listing creation, sales, and customer service
- Experience in graphic design, image resizing, and using tools Photoshop
- Ability to develop and implement strategies to increase conversions and improve seller metrics
- Capable of working independently, making informed decisions, and taking initiative
- Effective in collaborating with suppliers and internal teams to achieve desired outcomes
- Strong emphasis on following and improving processes for efficiency and effectiveness
- Experience using Maropost / Neto or similar e-commerce platforms will be highly regarded but not essential
Send us your updated resume/CV through this email.