Technical Project Manager

IMPORTANT: Follow the application process below to move forward with an interview.

What is Invelo?

Invelo was created to fill a critical void in the real estate industry, which combines an intelligent CRM with a full marketing engine, education, and community. We have developed strong partnerships in the industry and we are on a rapid growth path.

About You:
You are an intelligent, process-driven individual who enjoys creating efficiencies in an inefficient process. You are a problem solver at heart and will dive into an issue to ensure you are providing the correct answer to the problem. You are also a great communicator and take pride in creating clear documention. You have experience writing help docs and understand how to write effectively.

You Will:
- Create help docs and other technical documentation
- Analyze, improve, and document our customer success process
- Provide training and ongoing support to the customer success team
- Generate reports and dashboards to monitor KPIs and customer health metrics.
- Provide chat support to users
- Maintain documentation of best practices, templates, and resources for the customer success team
- Manage user feature requests and support tickets with the CS and Product teams

You Have:
- Proven experience in operations, process improvement, and implementation
- Strong analytical skills and proficiency in data-driven insights
- Established technical writing skills
- Familiarity with customer success tools and CRM systems
- Excellent communication and collaboration skills
- Detail-oriented and analytical mindset
- A positive attitude
- Highly preferred previous SaaS experience

APPLICATION PROCESS:

1. Can you work Mon-Fri from 9am-5pm EST?
2. Provide 3 technical writing samples. A bonus if these are user-help docs for a SAAS platform
3. Do you have experience working in the SAAS industry?
4. Explain a time when you had to improve an existing process. Provide what the process was and how you improved it.