Ecommerce Coordinator

The Ecommerce Coordinator is responsible for maintaining digital properties for our websites and works closely with Marketing, Customer Service, and other 3rd party agencies.

Key Responsibilities

--Manage and maintain product information in Shopify to ensure data accuracy.

--Execute day-to-day e-commerce operations, such as image uploads, content updates, and app management.

--Be responsible for digital asset management.

--Moderate user-generated content and product reviews.

--Assist in the optimization of sites, including search engine optimization, user experience optimization (A/B testing) for both mobile and desktop users, and conversion optimization.

--Troubleshoot store issues as they arise, acting as the primary point of contact regarding site function and UX, coordinating bug fixes and updates with the development team.

--Handle routine escalations, troubleshoot problematic orders, and replicate user experiences for site developers.

--Work with payment gateways, Order Management Systems, CRM systems, and Carrier rate tables.

--Assist the Customer Service team in solving customer issues related to the websites and, if necessary, communicate issues with the development team to resolve.

--Support the marketing team with campaigns as needed, including email proofing, sale merchandising, inventory analysis, and promotions.

--Collaborate with the marketing team to distribute ads to media partners with links to assist in tracking KPIs.

--Monitor business performance weekly, monthly, and annually to report on KPIs, campaign success, inventory, product sales, top conversion paths, and merchandising. Communicate updates to the Marketing team.

--Collaborate with various third parties, including the site developer agency, to execute all site updates, sprints, analysis, and development projects.

--Maintain cross-sells and landing pages.

Skills for Success:

· Years of Related Professional Experience: 1-3 years

· Advanced knowledge of digital reporting tools such as Google Analytics

· Hands on experience with Shopify, etc.

· Advanced knowledge of marketing automation systems like Hubspot, Salesforce a plus

· Strong Microsoft skills such as: Outlook, Excel, PPT, and Word

· SEO experience a plus

· Basic Knowledge of HTML and CSS a plus

· Copy writing, editing, and proof-reading experience a plus