Quality Assurance / Quality Control – BPO – Permanent WFH

WORK REMOTELY: YES - Must have experience working in a remote job setting
WORK HOURS & SCHEDULE: Monday - Friday; 8AM - 4:30PM CST
WORK DURATION: Full Time
RATE & SALARY RANGE: $520 ~ PAID WEEKLY!!
Benefits: Paid vacation and sick leave
Work Anniversary Bonus
No work with pay during US Holidays
Fixed Saturday and Sunday off
DESCRIPTION AND INFORMATION: We are looking for efficient, dedicated loyal individuals that can contribute to our goal of being the best in class for a healthcare waste disposal company in the United States.
Job Responsibilities:
-Performs monitors of sales and customer care support.
-Participates in customer and client listening programs to identify customer needs and expectations
-Coordinates and facilitates call calibration sessions for call center staff.
-Provides feedback to call center team leaders and managers.
-Perform other duties as assigned.
Qualifications:
-Candidate must be a graduate of any four-year course/equivalent.
-Have at least 2 years of experience in Quality Assurance in a BPO set-up
-Ability to multitask and successfully operate in a fast-paced, team environment
-Must adapt well to change and successfully set and adjust priorities as needed
-Must be proficient with Microsoft Office (intermediate Word, basic Excel)
-Fast, stable internet at least 50 MBPS upwards
-Noise-canceling headset; quiet background
Basic Technical Requirements:
• Your own laptop/desktop PC with the following minimum specs: i3 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed
• A consistent and stable internet connection of at least 10-15Mbps with a backup internet connection
• Noise-canceling headset/headphones
• A quiet and dedicated workspace at home
*****HOW TO APPLY: Interested and Qualified Candidates may apply by sending the following requirements:*****
- Updated resume
- Screenshot of your internet speed (use speedtest.net)
- Screenshot of your computer/laptop specs
- 60 Second Self Introductory Video Recording using Loom - Send us the link