Credit Repair Customer Service Representative / Lead Qualifier

Experience Required: Minimum 2 years in the credit repair industry
Position Overview:
Join our dedicated team as an experienced Credit Repair Customer Service Representative / Lead Qualifier. Your primary responsibilities include qualifying prospects, conducting credit analysis, and guiding clients towards financial success.
Key Responsibilities:
Qualifying Prospects: Efficiently manage leads from Facebook ads and groups, transferring calls to our closers.
Credit Analysis: Review credit reports, identify inaccuracies, and implement strategies to improve credit scores.
Dispute Resolution: Prepare and submit dispute letters to challenge inaccuracies.
Credit Improvement: Develop tailored plans and provide debt management advice.
Client Communication: Ensure clear updates, compliance with laws, and exceptional customer guidance.
Record Keeping: Organize and secure client interactions and disputes.
Research: Stay updated on credit laws and best practices.
Requirements:
Proven Experience: Comprehensive knowledge of credit laws.
Communication Skills: Excellent negotiation and communication abilities.
Analytical Skills: Strong attention to detail.
Software Proficiency: Familiarity with credit repair software and ethical practices.
Education: High school diploma or equivalent.
Credit Repair Assistant
Position Overview:
We are seeking a detail-oriented Credit Repair Assistant to provide administrative support, handle client communication, and maintain accurate records in our credit repair software.
Key Responsibilities:
Administrative Support: Assist with document preparation and filing.
Client Communication: Collect necessary documentation and handle inquiries.
Data Entry: Maintain client information in credit repair software.
Document Management: Organize and secure client files.
Collaboration: Work closely with Credit Repair Specialists.
Research: Stay informed about credit repair laws and industry updates.
Requirements:
Availability: Comfortable starting at 9 am EST- 5pm EST, with strong phone communication skills.
Language Skills: Proficiency in English with strong communication skills.
Experience: Prior administrative or customer service experience preferred.
Organizational Skills: Strong ability to adapt and stay organized.
Bonus: Familiarity with credit reports.