Retention Specialist/Appointment Setter

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS SIGNIFICANT EXPERIENCE IN RETENTION OR SALES***

We are an innovative team of technology developers, researchers, and “Custom Decoration Industry” experts who share a vision.

That shared vision is to create the world’s enduring business technology of choice for the Custom Decoration Industry. We build a super reliable, scalable, and comprehensive end-to-end business technology to realize our vision.

About the Position:
We are looking for a Retention Specialist/Appointment Setter who is motivated, ready to learn, and self-direct. This entry-level position is an excellent opportunity to get your foot in the door with a growing technology company that believes in promotion from within! We offer a great work environment!

Responsibilities:
• Make welcome calls to new clients and schedule onboarding sessions (Initial training done by our onboarding team).
• Following up with clients on account-related issues such as Payment Failed, Accounts who canceled, and accounts that need some help.
• Pro-active retention follow-ups.

Requirements:
• Experience in sales or retention
• Strong customer service and phone skills
• PC Skills and understanding of cloud-based software technologies
• Business Management and Accounting Software understanding
• Strong organizational skills with an emphasis on details
• Motivated to learn and self-directed
• Be competent, responsible, persevering, and have fun
• Decoration Industry knowledge is a plus.

Work Schedule:
• This is a full-time position in a work-from-home setup – 8 hours per shift, 5 days a week

TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "RETENTION" in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***