Virtual Assistant

1. Conduct thorough research by tracking news updates and industry trends relevant to our organization, and promptly notify the team in Slack about any important developments.
2. Manage and check the work of writers to ensure the quality, accuracy, and originality of their writing. Provide constructive feedback and guidance when necessary.
3. Handle customer service inquiries promptly and professionally, providing excellent support to our clients and ensuring their satisfaction.
4. Maintain an organized system for managing customer inquiries and follow-up tasks, ensuring all requests are addressed in a timely manner.
5. Manage and issue customer refunds and handle chargebacks
6. Assist in project management by tracking the progress of specific team tasks and ensuring they are completed within the designated timeframes.
7. Proactively identify any issues or delays in project milestones and promptly notify the management team for timely resolution.
8. Collaborate with teaUpgrade to see actual infombers and stakeholders to ensure effective communication and coordination throughout projects.
9. Assist with general administrative tasks, such as data entry, scheduling meetings, preparing reports, and maintaining documentation.

Requirements:
- Experience using Google Sheets and Microsoft Excel
- Customer service experience
- Mailchimp experience is a plus
- Wordpress experience is a plus
- Experience with Asana is a plus
- Strong organizational skills

You will be required to take a 1 hour research test as part of the interview process.

Please answer the following questions in your job application:

1. Why are you the best fit for this job?

2. Do you have any experience with Asana? if so, please describe your experience

3. Please confirm that you are able to work at least 40 hours per week

4. Describe a situation where you had to handle a difficult customer service inquiry. How did you handle the situation, and what was the outcome?

5. Do you have any experience working with quotas? if so, please describe

6. Can you share an example of how you have utilized project management tools or software to track progress and keep management informed about project updates?

7. This job will require you to work at different hours throughout the day. Is this something you will be able to adapt to?