Virtual Assistant / Call Coordinator

In search for someone who speaks English fluently to answer incoming customer calls and can call out to customers to gather information. Excellent communication/social skills are Upgrade to see actual infotail oriented, eager to learn and outgoing! We are a new start up so you will be a critical part of the team and need to be ready to work hard, have fun and learn with everyone. Must have excellent internet and calling system set already! Hours of operation are based in US Eastern Standard Time 8am-4pm.
Job Tasks:
1. Answer incoming bookings for moving jobs from customers online - Ask questions, give answers and input simple data entry on job details given
2. Call customers that are in our system to gain further information about their move
3. Input job details into forms/spreadsheet/software to then be scheduled to workers
4. Message our workers to update job details and coordinate with them
5. Emails to customers following up their service experience
6. Be open minded on job tasks fluctuating as our start up changes rapidly!

Hours of Operation 8am-4pm EST 5 days a week (Sunday/Tuesday off)

Expectations:
1. Have a very welcoming tone always and be easy to talk to (customers appreciate someone who asks how their day is!)
2. Give concise answers to the customer about our business, what services we offer, what the workers can and can not do, if our availability is open for more jobs on a certain date etc...
3. Answer ALL incoming calls during work Upgrade to see actual infoone number will be posted online for customers to call anytime and book over the phone or ask questions
4. Follow instructions well. If so, when applying please include the number "twenty four" in your application title anywhere.
5. Notate any important details the customer gives about a job for the helpers to know beforehand
6. Have open communication for great team work with leaders
7. Answer text messages
If you feel you apply to the tasks and expectations we would love to have you on the team. If you are motivated in growing your skills/learning and working closely with the founder who has a lot of energy and motivation to help everyone grow and earn more then this is a good fit!
Online meeting interview will be conducted to ensure you are a great match