Admin Management & VA Setter Leader

Do you love the flexibility and freedom of working from home? If you’re looking for a position to work with a small but highly motivated team of digital marketing experts in Australia from the comfort of your home office, this might just be the dream job you’ve been waiting for!

As a virtual assistant for our team you’ll be able to use your excellent interpersonal skills to provide high-level support to the client service managers who are responsible for managing the day to day expectations of all agency clients.

The position will require:

EXCELLENT COMMUNICATION SKILLS
> Have excellent communication skills (both verbal and written in English). While working closely with the client service managers daily, you might from time to time be required to update agency clients on how work is progressing.
> Communicating and coordinating with the client service managers specifically but also colleagues as and when necessary (we’re a small team of hard-working but fun individuals who love what we do).
> Enjoy teamwork and be available for regular internal Zoom daily.

TASK MANAGEMENT
> Be consistent, self-motivated and reliable to complete tasks to the best of your knowledge.
> Be an extremely good organiser, having the ability to stay focused on a variety of tasks while keeping track of your own progress against client deadlines.
> Have high attention to detail and be highly organised
> Prove to have excellent time management skills that will help you to juggle multiple projects at the same time.
> Strong execution skills that can get things done fast with great attention to detail.
> Enjoy doing administrative, repetitive tasks - as proven with your work history & references. Your daily tasks include updating reports, going through the client accounts
> Taking care of client billing, debt collection via emails etc
> Work closely with our 2 VA appointment setters, support them and preferably have leadership skills and a history of appointment setting (to be able to support and lead)
> As the VA team leader, assist in training new VA's in appointment setting (based on our protocols, which will be provided)
> Comfortable multitasking on a wide variety of projects to support operations

TECHNICAL SKILLS
> Be willing to learn new online customer service options as well as internal team tasking / management platforms.
> Be highly tech-savvy & be able to find and implement solutions to technical issues with other team members and for clients.
> Help create and monitor our social media campaigns, collect data, analyse the effectiveness and report back to the team.
> Help organise our sales team with the crm, notes updates, and calling client bookings confirming their attendance
> Proficiency with HighLevel,***** Slack, and social media platforms highly sought after
Home Set Up:
> Proven strong internet connection
> Computer Desktop Set Up With Monitor
> Home Office (no distractions)

CUSTOMER/CLIENT SUPPORT
> Acknowledging and resolving customer complaints.
> Be flexible, adapt to new solutions to help solve client issues that might develop and assist with identifying a game plan if needed.

A MUST: Live our company values - fun, respect, drive, integrity & growth.

At least 3 years experience as a virtual assistant working remotely is highly preferred, who is hard-working, reliable, efficient, resourceful, confident, extremely organised, and willing to deliver the highest level of customer service and task management to our clients.

Timing
> Immediate start
> 40 hours per week

Pay
> We will pay a base salary of AUD $8 per hour (if you are a top admin person then this is negotiable) + you get paid (13th month).

Benefits
> We work on the Australian timezone (no more graveyard shifts!!).
> You can work from home, all you need is a reliable internet connection
> In depth training on the job.
> To improve your knowledge we will pay for additional courses and we pay you for the hours spent going through them!
A fun and supportive team.

About us
We’re a digital marketing agency helping service based companies to generate leads through social media advertising. We work with clients across Australia.