Sales Representative

Join a fast-growing US online home goods retailer and enjoy the learning and opportunities that you have while working with us.

We strive to provide 5-star service & shopping assistance to all of our clients, and all of our team is accountable to fulfill this.

We are looking for a Sales Representative who can assist prospective buyers and close online ecommerce sales.

We're only looking for full-time long-term, ongoing cooperation.

Work schedule: 8 AM to 4 PM US Eastern Time (8 PM to 4 AM Philippine time), Monday to Friday (Saturday or Sunday is optional if you want to earn overtime pay).

This role starts on September 1, 2023.

Job Duties and Responsibilities:
- Receive incoming phone calls and live chats from potential customers (prospects) who indicated that they need shopping assistance. This does not include calls and chats from existing customers that need help with their orders (that’s a job of a different department)
- Makes follow up calls, writes follow up emails and text messages to potential buyers. We try to follow up 5x with each person that contacted us (unless they indicate that they are no longer interested). We don’t do cold calling. Only reaching out to - prospects that interacted with our online store, and left their contact information.
- After each interaction with a prospect/customer, writes notes & comments in our CRM (Asana)
- Communicate efficiently and build rapport with potential customers
- Assist prospects in their shopping journey, helps make the purchase decision
- Ensures that all prospects’ questions and objections are addressed
- Leads every interaction to a close - which means an orders placed on our online store
- Prepares custom quotes, price matches competitors if necessary, offers custom discounts. This requires calculating margins & ensuring profitability.
- Answering questions about the products we offer, including technical questions. Learns the specifications, features and benefits of our bestsellers. Over time, becomes an expert in the industry.
- If not able to answer product specific questions, conducts research in the materials provided by supplier, or reaches out to the supplier to get the information
- Confirms stock availability and lead times when offering products to prospects
- Documents standard procedures and best practices in a written form, so that other team members can learn from them

Requirements:
- At least 2 years’ experience in sales on the phone
- At least 1 year experience in Customer Service on the phone
- Experience must include both inbound and outbound sales
- Excellent written and verbal English communication skills
- At least 6 months experience in the ecommerce (online shopping) industry
- Outgoing, friendly, and lively
- Can-do mindset, with a sense of ownership, pride in your performance and its impact on the company’s success
- Long-term commitment - treat this as your career

What we can offer:
- Base salary: USD $400 / month
- Sales commission: 3% of gross profit from all orders closed. Gross profit means the sale amount minus the product and shipping cost. Paid monthly. No upper limit. This is the 1st sales position in this company, so we don’t have a historical commission range. In our sister company with a similar business, monthly commission payouts range between $400 and - $2,500 (for the top performer).
- Paid training on all aspects of the role
- Opportunities for professional development
- Friendly atmosphere
- Online Interview process
- Fully remote position