Virtual IT Assistant – Tech-savvy and Well Organized

Job Title: Virtual IT Assistant - Tech-savvy and Organized
Job Type: Part-time / Full-time
Location: Remote

About Us:

We are a dynamic IT Managed Services Provider (MSP) specializing in providing cutting-edge technology solutions to our clients. As we continue to expand, we are seeking a highly skilled and organized Outsourced Virtual Assistant to join our team. This role requires a tech-savvy individual who is well-versed in various online SaaS apps, social media platforms, Microsoft 365, and the intricacies of working within an IT MSP environment.

Responsibilities:

Assist in managing various administrative tasks, calendars, and appointments.

Coordinate and schedule online meetings using platforms like Zoom, Microsoft Teams, and other collaboration tools.

Help with social media management across different platforms by creating, scheduling, and posting content.

Conduct research on various industry-related topics to support marketing efforts.

Provide assistance in managing customer inquiries and support requests.

Collaborate with our technical teams to ensure seamless coordination and communication.

Assist in organizing and documenting client information, project details, and tasks.

Help draft, format, and proofread documents, reports, and emails.

Perform general office tasks such as data entry, file organization, and maintaining records.

Qualifications and Skills:

Proficiency in using online SaaS applications, social media platforms, and collaboration tools.

Strong familiarity with Microsoft 365 suite (Teams, Outlook, Word, Excel, PowerPoint, etc.).

Knowledgeable with design apps such as Canva

Comfortable with using ChatGPT and other information and design A.I. tools, and the prompts that it recommends

Excellent communication skills, both written and verbal.

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Exceptional organizational skills and attention to detail.

Comfortable working independently and remotely.

Strong knowledge and usage in with the following social media platforms:

Facebook

Facebook Business Page / Admin Portal

Twitter

Linkedin

Instagram

TikTok

Pinterest

Snapchat

Prior experience in an IT MSP or technology-related field is highly advantageous.

Ability to research and analyze information to provide valuable insights.

Self-motivated and proactive with a passion for problem-solving.

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Comfortable speaking on the phone to customers and vendors.

A reliable home computer setup with a good headset and camera for virtual meetings.

Strong customer service orientation.

Creative thinking and the ability to contribute innovative ideas.

Proven ability to multitask and manage time effectively.

Flexibility to adapt to changing priorities and requirements.