Customer Care Assistant

Our company creates relationship advice courses and coaching for women.
We need a female customer support representative with excellent written and spoken English to help with customer onboarding, queries, refunds, and other daily support issues.
A high-performing candidate will get a 2-week trial. You can move to full-time quickly, and there will be future opportunities to make additional income from 'support selling' and getting customers to upgrade service.
Please make a short Loom video answering these questions about doing customer support via chat/email - then send it to
Questions -
1. Can you describe your previous experience in customer support roles, especially any that involved email communication?
2. How do you handle challenging or upset customers, especially when communicating through email where tone can be difficult to gauge?
3. What strategies do you use to manage and prioritize a high volume of customer emails efficiently?
4. Can you give an example of a complex customer issue you resolved in the past and how you approached it through email communication?
5. What customer support tools and software are you familiar with, and how have you used them in your previous roles?
6. How do you ensure adherence to a company’s policies and procedures when responding to customer inquiries via email?
7. In what ways do you add a personal touch to your email responses to ensure customers feel heard and valued?
Looking forward to your application.