Dropshipping Dispute Specialist

HIRING!!! Dropshipping Dispute Specialist
Job Overview:
As a Dropshipping Dispute Specialist, you'll play a key role in resolving customer disputes related to dropshipping orders. Effective communication, collaboration with internal teams, and maintaining accurate records are essential to ensuring a positive customer experience.
Responsibilities:
- Quickly respond to customer inquiries and issues related to dropshipping orders via email and live chat.
- Investigate and solve customer disputes, working closely with internal teams like logistics and product management.
- Use Shopify for efficient order management and resolution, ensuring accuracy and timely solutions.
- Clearly explain resolutions to customers in a detailed manner.
- Proactively spot trends and issues to contribute to ongoing improvements in customer support processes.
Qualifications:
- Previous experience in customer service or dispute resolution in an e-commerce setting.
- Proficient in using Shopify for order management and dispute resolution.
- Strong communication, problem-solving, and detail-oriented skills.
- Collaborative team player.
- Knowledge of dropshipping processes and logistics is an advantage.