Customer Service Representative

Job Description:
As a Customer Service Specialist at Keycom, your primary responsibilities include monitoring our email inbox, responding to customer inquiries within 1 hour, and using translation tools to craft effective responses. You'll also take charge of our return policies and provide weekly briefings on returns and overall customer service performance.
Key Responsibilities:
Respond to customer inquiries via email in the native language, using translation tools for clarity.
Proactively seek clarification by asking questions to better understand customer needs.
Embrace our growth-driven culture by actively participating in discussions and providing feedback.
Manage our return policies to ensure compliance with company standards.
Maintain records of customer interactions, including return requests and resolutions.
Provide regular briefings on returns and customer service performance.
Collaborate with teams to enhance customer service processes.
Qualifications:
Previous customer service experience with a focus on email communication.
Proficiency in using translation tools for effective communication.
Strong problem-solving skills and a proactive attitude.
Excellent written and verbal communication skills.
Detail-oriented with excellent organizational skills.
Self-driven and capable of working independently.
Willingness to take ownership of return policies.
Ability to provide regular performance updates.
How to Apply:
If you're excited about the opportunity to join a dynamic team that is committed to personal growth and dedicated to making our business thrive, we encourage you to take the next step.
Please send your resume and a cover letter outlining your relevant experience.
Keycom is an equal opportunity employer, committed to creating an inclusive and diverse workplace. We welcome applications from candidates of all backgrounds and experiences.