SMS Chat Support

As an SMS Agent, you'll be sending messages in SMS conversations and your role is to turn these conversations into happy customers/opportunities.
We have 1:1 SMS conversations with customers who have expressed interest in a product and our job is to have fun conversations, learn more about them, educate them on our client's offering and try and get them to sign up.
You're not talking to angry support tickets all day, but instead talking to people who are genuinely interested in conversing.
What Sets Us Apart:
We offer a generous bonus incentive system where your earnings can substantially increase based on your ability to turn leads into loyal customers. On average, our agents bonuses are around a 50% bonus on top of their hourly pay.
What We Value:
At SmartRecover, we appreciate a quick learner with common sense and resourcefulness. While we're here to support you, the ability to absorb information rapidly and find answers independently is highly prized.
Your Qualifications:
Proficiency in conversational, casual English.
Problem-solving abilities to handle a variety of customer queries on the fly.
A genuine affinity for people and a talent for building rapport.
Are self motivated
Note: Sales experience is not mandatory, but it's definitely an advantage. If you've worked in sales before, you'll find your skills are transferable and valuable in this role.
What We're Looking For:
Your primary role is to craft friendly, casual, and supportive responses to users. We emphasize empathy and a personal touch in every conversation, prioritizing a human-like approach over a robotic or overly formal tone. Understanding the customer's preferences, needs, and emotions is key. Our ideal agent possesses a lighthearted, conversational, and friendly style.
The Application Process:
To be considered for this position, please complete our brief 15-20 minute assessment.